UK: 800 368 9082 | info@festivaldiaries.com

Terms of Service

These are the standard terms of Festival Diaries, 38 Whitchurch road, Tavistock, PL19 9BD

1. Event Booking Details

1.1 All bookings will be regarded as provisional until the booking has been approved by a member of our team. If you require any services other than posting an event and its details then we will require a signed agreement which we will issue within 5 days.

2. Price & Payment

2.1 All prices quoted by FESTIVAL DIARIES may be amended when agreed with the Client and the Client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable control of FESTIVAL DIARIES.

2.2 Any query arising from an invoice must be notified to FESTIVAL DIARIES in writing by the Client within 7 working days of the date of the invoice receipt. Failure to comply will render the full invoice payable on the due date.

2.3 Late Bookings – Should a booking be made within 20 working days of the event date, payment in full will be required to secure the event.

3. Cancellation

3.1 This clause applies to the following: where the client (a) cancels the entire event, (b) cancels partial use of the facilities for the event or (c) reduces the duration of the event as a result of which the contracted value is reduced.

3.2 Should an event be cancelled, the following cancellation charges will apply and extend to the total charge which includes: any required accommodation, function room hire, equipment, pre-booked food and beverage charges. In addition, the client will settle any third-party charges incurred by FESTIVAL DIARIES on behalf of the client.

Cancellation Clause %

  • More than 120 working days prior to the event Nil
  • 120 to 61 working days prior to the event 50%
  • 60 to 31 working days prior to the event 80%
  • 31 working days or less prior to the event 100%

3.3 All cancellations must be received in writing from the client and will be deemed to take effect from the date of receipt.

4. Liability

On some events, the activities that the Clients will undertake may be inherently dangerous although all guests are fully supervised throughout. As such neither FESTIVAL DIARIES or its employees or agents shall be liable for any damage, loss, delay or expenses caused to the client, its employees, agents, licensees or invitees or any other persons attending the event except insofar as it results from the negligence of FESTIVAL DIARIES or breach of contract. Please note that during particular events and on certain activities it may be necessary to request individuals to sign a liability waiver on the day of the event (although the same does not purport to exclude liability for damage to personal property of the Clients employees or staff or property damage caused to the Clients property or personal injury arising as a result of the negligence of FESTIVAL DIARIES), in which instances FESTIVAL DIARIES agrees to indemnify and hold the Client harmless against all such claims. FESTIVAL DIARIES shall provide Public Liability insurance cover of £5million for each and every claim.

5. Force Majeure

FESTIVAL DIARIES shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God (other than one arising from or related to directly or indirectly from volcanic ash), strikes, lockouts, accidents, war, fire, breakdown of plant or machinery, and FESTIVAL DIARIES shall be entitled to a reasonable extension of its obligations.

6. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.